How to Claim Compensation for Delayed Flights
Since landmark rulings clarified what constitutes “exceptional circumstances” and how far back passengers are allowed to make flight delay claims, the volume of passengers able to claim compensation for delayed flights has increased dramatically.
However, some confusion still exists about how to claim compensation for delayed flights – because some passengers confuse delayed departures with delayed arrivals, and due to the different processes used by different airlines.
This article clarifies under what circumstances you may be able to make flight delay claims and the best way to claim compensation for delayed flights. If you still have questions about your eligibility to compensation for a delayed flight, you are invited to contact our claims helpline and speak with one of our financial claims specialists.
Eligibility to Make Flight Delay Claims
EU regulation 261/2004 stipulates the conditions under which you can claim compensation for a delayed flight – stating that the flight you were travelling on must have been scheduled to depart from an airport in the EU, or scheduled to return to an airport in the EU with an EU registered airline.
Your flight must have landed at its destination – and the doors of the aircraft opened to allow passengers to disembark – three hours or more after the planes scheduled time of arrival, and the delay in your arrival must have been due to an issue that was within the airline´s control.
This means that if your flight landed more than three hours late due to an avoidable technical problem, a lack of crew or an administrative issue – such as the take-off paperwork not being submitted in time – you will be eligible for compensation for a delayed flight.
You will not be able to make flight delay claims if your flight took off more than three hours late but arrived at its destination less than three hours after the scheduled arrival time, or if the reason for the delay was out of the control of the airline. Such unavoidable delays include bad weather, industrial action or a security issue at the airport.
How flight delay claims work
Our process is really easy and we are here to guide you every step of the way…
Call or fill the form
One of our friendly helpful advisors will speak to you, with no pressure or obligation to proceed with a claim.
We check your flight delay
We just need your name and flight details. Don’t worry about lost paperwork, we can still check for you.
We process your claim
You receive your cash £££!
How Much is Compensation for a Delayed Flight?
EU regulation 261/2004 also stipulates how much compensation for a delayed flight you will be entitled to. When you claim compensation for delayed flights, the value of your claim is calculated according to how late your flight arrived at its destination and the length of the route.
Delays of Three Hours or More
- If the length of the route was less than 1,500 Km, you will be entitled to €250 compensation
- If the length of the route was between 1,501 Km and 3,500 Km, you will be entitled to €400 compensation
- If the length of the route was more than 3,500 Km, and the flight arrived between 3 hours and 4 hours late, you will be entitled to €300 compensation
Delays of Four Hours or More
- If the length of the route was more than 3,500 Km, and the flight arrived more than 4 hours late, you will be entitled to €600 compensation
Please note that compensation is paid per passenger per flight. So, if you were travelling in a party of four on a route of less than 1,500 Km, and you arrived at your destination more than three hours later than scheduled, the total value of compensation for a delayed flight would be €1,000.
If the departure of your flight was delayed more than five hours, and you chose not to travel, you are entitled to claim compensation for delayed flights in addition to receiving a refund of your fare. You can make flight delay claims for late arrivals as far back as 2005.
How to Make Flight Delay Claims – the Easy Way
In order to claim compensation for delayed flights, you have to contact the airline and provide them with your date of the departure, the airport from which you flew, the flight number and your booking reference.
Depending on the airline (who has all this information already and who knows that you are entitled to compensation for a delayed flight!), you have to contact them by email or through the post. The airlines do not have a time limit for answering your claim.
If your claim for compensation for a delayed flight is unjustifiably rejected, you then have the right to complain to the Civil Aviation Authority (for flights from the UK), the European Consumer Centre (for flights from EU airports) or the flight regulator in your country of departure outside of the EU.
The Civil Aviation Authority is already inundated with complaints from passengers whose flight delay claims have been unjustifiably rejected, and it may be in your best interests to take advantage of a service that offers an easy alternative to making flight delay claims by yourself.
Let injurycompensationlaw.co.uk Claim Compensation for Delayed Flights for You
injurycompensationlaw.co.uk can take all the stress out of making flight delay claims with one simple phone call or the click of a mouse. Simply give us a call or complete the call-back form and speak with one of our financial claims specialists.
Once you have provided your flight details to our financial claims specialist, he or she will check your eligibility to claim compensation for delayed flights. Once it has been confirmed that you are entitled to compensation for a delayed flight, we will take over and instigate the claims procedure so that you receive your compensation as quickly as possible.
Thousands of delayed passengers have found our service to be far more straightforward and hassle-free than attempting to make flight delay claims by themselves; and, because we operate under a no-win, no-fee promise, if we fail to recover compensation for a delayed flight on your behalf, you will not be charged for our service.